Returns & Refunds | QaVureli<\/title><\/p>\n<style>\n<p>:root{\n --theme-primary:#C45C26;\n --theme-secondary:#8C3E14;\n --ink:#15171b;--body:#4d535b;--muted:#767d86;--line:#e2e5e9;--wash:#f7f8f9;--paper:#ffffff;\n --max:1240px;\n}\n*{box-sizing:border-box}\nhtml{scroll-behavior:smooth}\nbody{margin:0;background:var(--paper);color:var(--ink);font-family:Inter,ui-sans-serif,system-ui,-apple-system,BlinkMacSystemFont,\"Segoe UI\",Arial,sans-serif;font-size:16px;line-height:1.7}\na{color:var(--theme-primary);font-weight:700;text-underline-offset:3px}\na:hover{color:var(--theme-secondary)}\na:focus-visible,summary:focus-visible{outline:3px solid var(--theme-primary);outline-offset:3px;border-radius:4px}\n.wrap{max-width:var(--max);margin:0 auto;padding:28px 28px 72px;overflow-wrap:anywhere}\n.mast{display:grid;grid-template-columns:92px minmax(0,1fr);border-top:1px solid var(--ink);border-bottom:1px solid 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in one place.<\/p>\n<\/div>\n<\/header>\n<div class=\"return-summary\">\n<div><small>Request window<\/small><strong>14 calendar days<\/strong><\/div>\n<div><small>Restocking fee<\/small><strong>None<\/strong><\/div>\n<div><small>Direct exchange<\/small><strong>Supported<\/strong><\/div>\n<div><small>Refund target<\/small><strong>Within 7 business days*<\/strong><\/div>\n<\/div>\n<section class=\"section\">\n<div class=\"rule-title\"><span class=\"no\">01 \u00b7 At a glance<\/span><\/p>\n<div>\n<h2>Three return paths<\/h2>\n<p>Return responsibilities depend on why the item is being returned and whether mandatory statutory rights apply.<\/p>\n<\/div>\n<\/div>\n<div class=\"lanes\">\n<div class=\"lane\">\n<div class=\"lane-name\"><span>PATH A<\/span>Change of mind \/ normal return<\/div>\n<div>\n<p>Includes no longer wanted, size preference, personal preference or another non-defective return. Contact support@qavureli.com within 14 calendar days after receipt.<\/p>\n<\/div>\n<div class=\"lane-cost\"><b>Return shipping<\/b>Customer pays.<\/div>\n<\/div>\n<div class=\"lane\">\n<div class=\"lane-name\"><span>PATH B<\/span>Problem goods<\/div>\n<div>\n<p>Damaged, defective, incorrect or incomplete goods. Contact support so the issue can be reviewed and the appropriate resolution arranged.<\/p>\n<\/div>\n<div class=\"lane-cost\"><b>Applicable shipping<\/b>Merchant pays.<\/div>\n<\/div>\n<div class=\"lane\">\n<div class=\"lane-name\"><span>PATH C<\/span>EU statutory withdrawal<\/div>\n<div>\n<p>Where EU distance-selling rules apply, consumers generally have 14 days after receipt to exercise the statutory right of withdrawal without giving a reason.<\/p>\n<\/div>\n<div class=\"lane-cost\"><b>Return shipping<\/b>Customer pays where properly disclosed and permitted by law.<\/div>\n<\/div>\n<\/div>\n<\/section>\n<section class=\"section\">\n<div class=\"rule-title\"><span class=\"no\">02 \u00b7 Process<\/span><\/p>\n<div>\n<h2>How to return an item<\/h2>\n<div class=\"return-steps\">\n<div class=\"return-step\">\n<h3>Contact support<\/h3>\n<p>Email support@qavureli.com and register the return.<\/p>\n<\/div>\n<div class=\"return-step\">\n<h3>Receive instructions<\/h3>\n<p>Support provides the return steps and return address.<\/p>\n<\/div>\n<div class=\"return-step\">\n<h3>Send the item<\/h3>\n<p>Follow the instructions and retain reasonable proof of shipment.<\/p>\n<\/div>\n<div class=\"return-step\">\n<h3>Review and refund<\/h3>\n<p>After receipt and the necessary review, an approved refund is processed to the original payment method.<\/p>\n<\/div>\n<\/div>\n<div class=\"note\" style=\"margin-top:18px\"><strong>The registered address is not automatically the return address.<\/strong> Do not send a return to No. 89-33, Cijian Village, Ciqikou Subdistrict, Shapingba District\nChongqing Municipality Chongqing Municipality 400031\nChina unless the return instructions specifically direct you there.<\/div>\n<\/div>\n<\/div>\n<\/section>\n<section class=\"section\">\n<div class=\"rule-title\"><span class=\"no\">03 \u00b7 Condition<\/span><\/p>\n<div>\n<h2>Condition for normal change-of-mind returns<\/h2>\n<p>For a normal change-of-mind return, items may be required to be unused, unworn, unwashed, in original condition and with original tags where applicable. These requirements do not remove mandatory statutory rights. Under the EU statutory right of withdrawal, consumers may inspect goods to the extent reasonably necessary to establish their nature, characteristics and functioning; any diminished value caused by handling beyond that may be addressed as permitted by law.<\/p>\n<\/div>\n<\/div>\n<\/section>\n<section class=\"section\">\n<div class=\"rule-title\"><span class=\"no\">04 \u00b7 Exchanges<\/span><\/p>\n<div>\n<h2>Direct exchanges<\/h2>\n<p>Direct exchanges are supported. For a normal non-defective exchange, the customer pays the original return shipping cost and the replacement shipment cost. For damaged, defective, incorrect or incomplete goods, the merchant pays the applicable return and replacement shipping costs. No restocking fee is charged.<\/p>\n<\/div>\n<\/div>\n<\/section>\n<section class=\"section\">\n<div class=\"rule-title\"><span class=\"no\">05 \u00b7 EU withdrawal<\/span><\/p>\n<div>\n<h2>Standard original delivery cost<\/h2>\n<p>Where an EU consumer validly exercises the statutory right of withdrawal, the standard original delivery cost is refunded as required by applicable consumer law. If the customer selected a delivery service that costs more than the least expensive standard option, the supplementary amount above that standard cost may be excluded where permitted by law.<\/p>\n<p>After withdrawal notice, goods should be returned in accordance with the applicable statutory timetable. Return procedures in this policy do not shorten or remove mandatory rights.<\/p>\n<\/div>\n<\/div>\n<\/section>\n<section class=\"section\">\n<div class=\"rule-title\"><span class=\"no\">06 \u00b7 Refunds<\/span><\/p>\n<div>\n<h2>Refund timing and method<\/h2>\n<p>Approved refunds are generally returned to the original payment method. Our internal processing target is within 7 business days after returned goods are received and the necessary review is completed. Banks, card issuers or payment providers may need additional time to display the funds.<\/p>\n<p>For EU statutory withdrawal, the mandatory statutory refund deadline applies. Where permitted by law, reimbursement may be withheld until the goods are received back or the customer provides evidence that the goods have been sent back, whichever condition satisfies the applicable legal rule first.<\/p>\n<\/div>\n<\/div>\n<\/section>\n<section class=\"section\">\n<div class=\"rule-title\"><span class=\"no\">07 \u00b7 Exceptions<\/span><\/p>\n<div>\n<h2>Personalised or made-to-order goods where applicable<\/h2>\n<p>If made-to-order, custom-made or clearly personalised goods are offered and an applicable statutory withdrawal exception applies, such goods may be excluded from change-of-mind withdrawal to the extent permitted by law. This does not exclude rights relating to defective, damaged or incorrect goods, merchant production errors, or other mandatory statutory consumer rights.<\/p>\n<\/div>\n<\/div>\n<\/section>\n<section class=\"section\">\n<div class=\"rule-title\"><span class=\"no\">08 \u00b7 Rights<\/span><\/p>\n<div>\n<h2>Statutory rights<\/h2>\n<p>Nothing in this policy limits Mandatory Statutory Consumer Rights.<\/p>\n<\/div>\n<\/div>\n<\/section>\n<div class=\"footer\">*7 business days is an internal merchant processing target and does not replace any mandatory statutory refund deadline.<\/div>\n<p><\/main><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Returns & Refunds | Service \/ 07 Last updated: Returns & Refunds Return eligibility, shipping responsibilities, exchanges, EU withdrawal rights and refund processing in one place. Request window14 calendar days Restocking feeNone Direct exchangeSupported Refund targetWithin 7 business days* 01 \u00b7 At a glance Three return paths Return responsibilities depend on why the item is …<\/p>\n<p class=\"read-more\"> <a class=\" thunk-readmore button \" href=\"https:\/\/qavureli.com\/bsite\/returns-refunds\/\"> <span class=\"screen-reader-text\">Returns Refunds<\/span>Read More<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-11","page","type-page","status-publish","hentry","thunk-woo-product-list","opn-qv-enable","th-shop-mania-woo-hover-","open-single-product-tab-horizontal","open-shadow-","open-shadow-hover-"],"_links":{"self":[{"href":"https:\/\/qavureli.com\/bsite\/wp-json\/wp\/v2\/pages\/11","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/qavureli.com\/bsite\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/qavureli.com\/bsite\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/qavureli.com\/bsite\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/qavureli.com\/bsite\/wp-json\/wp\/v2\/comments?post=11"}],"version-history":[{"count":2,"href":"https:\/\/qavureli.com\/bsite\/wp-json\/wp\/v2\/pages\/11\/revisions"}],"predecessor-version":[{"id":24360,"href":"https:\/\/qavureli.com\/bsite\/wp-json\/wp\/v2\/pages\/11\/revisions\/24360"}],"wp:attachment":[{"href":"https:\/\/qavureli.com\/bsite\/wp-json\/wp\/v2\/media?parent=11"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}