Frequently Asked Questions | QaVureli<\/title><\/p>\n<style>\n<p>:root{\n --theme-primary:#C45C26;\n --theme-secondary:#8C3E14;\n --ink:#15171b;--body:#4d535b;--muted:#767d86;--line:#e2e5e9;--wash:#f7f8f9;--paper:#ffffff;\n --max:1240px;\n}\n*{box-sizing:border-box}\nhtml{scroll-behavior:smooth}\nbody{margin:0;background:var(--paper);color:var(--ink);font-family:Inter,ui-sans-serif,system-ui,-apple-system,BlinkMacSystemFont,\"Segoe UI\",Arial,sans-serif;font-size:16px;line-height:1.7}\na{color:var(--theme-primary);font-weight:700;text-underline-offset:3px}\na:hover{color:var(--theme-secondary)}\na:focus-visible,summary:focus-visible{outline:3px solid var(--theme-primary);outline-offset:3px;border-radius:4px}\n.wrap{max-width:var(--max);margin:0 auto;padding:28px 28px 72px;overflow-wrap:anywhere}\n.mast{display:grid;grid-template-columns:92px minmax(0,1fr);border-top:1px solid var(--ink);border-bottom:1px solid 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p:last-child{margin-bottom:0}\n@media(max-width:780px){.faq-layout{grid-template-columns:1fr;gap:24px}.faq-side{position:static;display:grid;grid-template-columns:repeat(2,1fr)}.faq-side a{padding-right:10px}}<\/p>\n<\/style>\n<p><main class=\"wrap\"><\/p>\n<header class=\"mast\">\n<div class=\"mast-code\">Help \/ 01<\/div>\n<div class=\"mast-copy\">\n<div class=\"mast-meta\"><span><strong>QaVureli<\/strong><\/span><span>Last updated: 23 September 2026<\/span><\/div>\n<h1>Frequently Asked Questions<\/h1>\n<p class=\"intro\">Answers to common questions about orders, payments, shipping, returns, refunds, exchanges, sizing, privacy and support.<\/p>\n<\/div>\n<\/header>\n<div class=\"fact-strip\">\n<div class=\"fact\"><span>Processing<\/span><b>1\u20133 business days<\/b><\/div>\n<div class=\"fact\"><span>Dispatch<\/span><b>Within 3 business days<\/b><\/div>\n<div class=\"fact\"><span>Estimated transit<\/span><b>7\u201315 business days<\/b><\/div>\n<div class=\"fact\"><span>Return request<\/span><b>14 calendar days<\/b><\/div>\n<\/div>\n<div class=\"faq-layout\">\n<nav class=\"faq-side\" aria-label=\"FAQ categories\"><a href=\"#orders\">Orders<\/a><a href=\"#payments\">Payments<\/a><a href=\"#shipping\">Shipping<\/a><a href=\"#returns\">Returns<\/a><a href=\"#refunds\">Refunds<\/a><a href=\"#exchanges\">Exchanges<\/a><a href=\"#sizing\">Sizing<\/a><a href=\"#privacy\">Privacy & Security<\/a><a href=\"#support\">Customer Support<\/a><\/nav>\n<div>\n<section class=\"faq-block\" id=\"orders\">\n<div class=\"faq-heading\"><span class=\"index\">01<\/span><\/p>\n<h2>Orders<\/h2>\n<\/div>\n<details>\n<summary>How long does order processing take?<\/summary>\n<div class=\"ans\">\n<p>Orders are usually processed within 1\u20133 business days.<\/p>\n<\/div>\n<\/details>\n<details>\n<summary>When will my order be dispatched?<\/summary>\n<div class=\"ans\">\n<p>Orders are dispatched within 3 business days.<\/p>\n<\/div>\n<\/details>\n<details>\n<summary>Can I cancel an order?<\/summary>\n<div class=\"ans\">\n<p>You may request cancellation before dispatch by contacting support@qavureli.com. After dispatch, cancellation cannot be guaranteed.<\/p>\n<\/div>\n<\/details>\n<details>\n<summary>Can I change my delivery address?<\/summary>\n<div class=\"ans\">\n<p>You may request an address change before dispatch. After the carrier has accepted the parcel, a change cannot be guaranteed and may depend on carrier handling.<\/p>\n<\/div>\n<\/details>\n<\/section>\n<section class=\"faq-block\" id=\"payments\">\n<div class=\"faq-heading\"><span class=\"index\">02<\/span><\/p>\n<h2>Payments<\/h2>\n<\/div>\n<details>\n<summary>Which payment processor is used?<\/summary>\n<div class=\"ans\">\n<p>Card payments are processed through Stripe. Primary card methods are Visa, Mastercard, American Express, JCB, Discover and Diners Club. Additional payment options may be available where displayed on the Payment or Checkout page.<\/p>\n<\/div>\n<\/details>\n<details>\n<summary>Do product prices include tax?<\/summary>\n<div class=\"ans\">\n<p>Displayed product prices include applicable tax according to the website’s pricing configuration. Customs duties and import charges, where applicable, are separate.<\/p>\n<\/div>\n<\/details>\n<\/section>\n<section class=\"faq-block\" id=\"shipping\">\n<div class=\"faq-heading\"><span class=\"index\">03<\/span><\/p>\n<h2>Shipping<\/h2>\n<\/div>\n<details>\n<summary>How much is standard shipping?<\/summary>\n<div class=\"ans\">\n<p>Standard shipping is 6$ for orders below 50. Orders meeting 50 qualify for free standard shipping.<\/p>\n<\/div>\n<\/details>\n<details>\n<summary>How long does shipping take?<\/summary>\n<div class=\"ans\">\n<p>Estimated transit time is 7\u201315 business days after dispatch. This is an estimate, not a guaranteed arrival date.<\/p>\n<\/div>\n<\/details>\n<details>\n<summary>Will I receive tracking?<\/summary>\n<div class=\"ans\">\n<p>Yes. All orders include shipment tracking. Tracking information is provided after dispatch once tracking data becomes available.<\/p>\n<\/div>\n<\/details>\n<details>\n<summary>Which carriers may be used?<\/summary>\n<div class=\"ans\">\n<p>Possible carriers include DHL, UPS, FedEx, USPS and YunExpress. The carrier for an individual order may depend on destination, shipping route and operational arrangements.<\/p>\n<\/div>\n<\/details>\n<details>\n<summary>What happens if a parcel is lost?<\/summary>\n<div class=\"ans\">\n<p>Contact support@qavureli.com. We will review the tracking and investigate with the relevant carrier. If the parcel is confirmed lost, we will offer a reshipment or refund.<\/p>\n<\/div>\n<\/details>\n<\/section>\n<section class=\"faq-block\" id=\"returns\">\n<div class=\"faq-heading\"><span class=\"index\">04<\/span><\/p>\n<h2>Returns<\/h2>\n<\/div>\n<details>\n<summary>When can I request a normal return?<\/summary>\n<div class=\"ans\">\n<p>For items covered by the normal return policy, contact support@qavureli.com within 14 calendar days after receipt to register the return.<\/p>\n<\/div>\n<\/details>\n<details>\n<summary>Who pays return shipping?<\/summary>\n<div class=\"ans\">\n<p>For change-of-mind, size-preference or other non-defective returns, the customer pays return shipping. For damaged, defective, incorrect or incomplete goods, the merchant pays the applicable return shipping cost.<\/p>\n<\/div>\n<\/details>\n<details>\n<summary>Is there a restocking fee?<\/summary>\n<div class=\"ans\">\n<p>No. We do not charge a restocking fee.<\/p>\n<\/div>\n<\/details>\n<details>\n<summary>Where should I send a return?<\/summary>\n<div class=\"ans\">\n<p>Contact support first. The registered address is not automatically the return address. Return instructions and the correct return address will be provided after your request is registered.<\/p>\n<\/div>\n<\/details>\n<details>\n<summary>What is the EU 14-day right of withdrawal?<\/summary>\n<div class=\"ans\">\n<p>Where EU distance-selling rules apply, consumers generally have a statutory right to withdraw within 14 days after receiving the goods without giving a reason. This right is separate from the normal commercial return policy and remains subject to mandatory statutory rules.<\/p>\n<\/div>\n<\/details>\n<\/section>\n<section class=\"faq-block\" id=\"refunds\">\n<div class=\"faq-heading\"><span class=\"index\">05<\/span><\/p>\n<h2>Refunds<\/h2>\n<\/div>\n<details>\n<summary>How quickly are approved refunds processed?<\/summary>\n<div class=\"ans\">\n<p>Our internal processing target is within 7 business days after returned goods are received and the necessary review is completed. This target does not replace or extend any mandatory statutory refund deadline.<\/p>\n<\/div>\n<\/details>\n<details>\n<summary>How are refunds paid?<\/summary>\n<div class=\"ans\">\n<p>Approved refunds are generally returned to the original payment method. Your bank, card issuer or payment provider may need additional time to display the funds.<\/p>\n<\/div>\n<\/details>\n<details>\n<summary>Are original delivery costs refunded for EU withdrawal?<\/summary>\n<div class=\"ans\">\n<p>Where EU statutory withdrawal applies, the standard original delivery cost must be refunded as required by law. If a customer chose a more expensive delivery method, the supplementary amount above the least expensive standard delivery option may be excluded where permitted by law.<\/p>\n<\/div>\n<\/details>\n<\/section>\n<section class=\"faq-block\" id=\"exchanges\">\n<div class=\"faq-heading\"><span class=\"index\">06<\/span><\/p>\n<h2>Exchanges<\/h2>\n<\/div>\n<details>\n<summary>Are direct exchanges supported?<\/summary>\n<div class=\"ans\">\n<p>Yes. Direct exchanges are supported.<\/p>\n<\/div>\n<\/details>\n<details>\n<summary>Who pays exchange shipping?<\/summary>\n<div class=\"ans\">\n<p>For a normal non-defective exchange, the customer pays both the return shipping cost and the replacement shipment cost. For damaged, defective, incorrect or incomplete goods, the merchant pays the applicable return and replacement shipping costs.<\/p>\n<\/div>\n<\/details>\n<\/section>\n<section class=\"faq-block\" id=\"sizing\">\n<div class=\"faq-heading\"><span class=\"index\">07<\/span><\/p>\n<h2>Sizing<\/h2>\n<\/div>\n<details>\n<summary>Which sizes are covered by the general size guide?<\/summary>\n<div class=\"ans\">\n<p>The general guide covers S, M, L, XL and XXL. Product-specific size information on an individual product page takes priority.<\/p>\n<\/div>\n<\/details>\n<\/section>\n<section class=\"faq-block\" id=\"privacy\">\n<div class=\"faq-heading\"><span class=\"index\">08<\/span><\/p>\n<h2>Privacy & Security<\/h2>\n<\/div>\n<details>\n<summary>Where can I send a privacy request?<\/summary>\n<div class=\"ans\">\n<p>For privacy, personal-data, consent or cookie matters, contact privacy@qavureli.com.<\/p>\n<\/div>\n<\/details>\n<details>\n<summary>Should I email my full card details?<\/summary>\n<div class=\"ans\">\n<p>No. Do not send a full card number, CVV\/CVC, PIN or other card security code through ordinary customer-service email.<\/p>\n<\/div>\n<\/details>\n<\/section>\n<section class=\"faq-block\" id=\"support\">\n<div class=\"faq-heading\"><span class=\"index\">09<\/span><\/p>\n<h2>Customer Support<\/h2>\n<\/div>\n<details>\n<summary>How can I contact customer support?<\/summary>\n<div class=\"ans\">\n<p>For orders, shipping, tracking, returns, refunds, exchanges, sizing, payments and general support, contact support@qavureli.com. Business hours: Monday-Friday, 09:00-18:00.<\/p>\n<\/div>\n<\/details>\n<\/section>\n<\/div>\n<\/div>\n<div class=\"footer\">QaVureli \u00b7 Customer support: support@qavureli.com<\/div>\n<p><\/main><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Frequently Asked Questions | Help \/ 01 Last updated: Frequently Asked Questions Answers to common questions about orders, payments, shipping, returns, refunds, exchanges, sizing, privacy and support. Processing1\u20133 business days DispatchWithin 3 business days Estimated transit7\u201315 business days Return request14 calendar days OrdersPaymentsShippingReturnsRefundsExchangesSizingPrivacy & SecurityCustomer Support 01 Orders How long does order processing take? 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